The old way doesn't work anymore
msgNETCONOMY was created to help companies unlock their commerce potential. Our expert teams are fully dedicated to creatively implementing SAP Hybris so that our clients can identify, manage and maintain more customers. Scroll down to learn why companies are turning to customer-centric platforms to remain competitive. Or, navigate ahead to learn why we recommend SAP Hybris or to discover our areas of expertise.
Customers are comparing your brand and services with the best interactions they have from all channels. User experience and user engagement must be as good as Uber, Netflix, AirBnB and whatever is coming next to compete. Quite simply, what these and other successful, disruptive companies have done is reimagine the customer journey. New points of interaction have been created to help companies learn about the customer and leverage data in ways that enhance the customer experience. Today, there is more opportunity than ever to interact with customers and build brand affinity.
New engagement models win the customer
In the past, customer engagement was divided across organizational silos — marketing, sales, commerce and customer service all had separate user interactions. This was slightly improved with a multichannel approach, but still, every department had data silos and individual technologies. Now, it is crucial to have state of the art technology that works seamlessly across the organization on all touchpoints and engages every individual.
This can all be possible with one platform — SAP Hybris.
understand and support the customer journey
THE CUSTOMER IS THE CENTER OF YOUR UNIVERSE
It possible to know more about your potential customers than ever before.
We can help you collect information and leverage this customer data to create real-time individualized brand experiences.
A platform to support the customer centric marketing
The customer journey can include touchpoints which you can manage and those which are beyond your control. However, with contextual marketing tactics and strategies, you can build and leverage a better understanding of your customer to form a customer-centric marketing ecosystem.